An insurance company looking to streamline payments by phone had the following issues: The insurance company was looking to provide excellent customer service, but the volume of calls received made doing this a difficult challenge. The Insurance company’s most frequent calls were from clients making payments. Agents spent significant time processing payments manually, resulting in […]
Businesses that have employed Interactive Voice Response technologies for acceptance of payments are generally more familiar with an IVR solution that focuses on inbound calls. Inbound IVR Payments do a wonderful job at eliminating customer service time spent on the phone where they provide customers their invoice amounts and details about the receivables, then collecting […]
Agile Payments has been providing IVR payment solutions to the U.S. market for quite a while. Canadian companies have also been able to utilize IVR payments from Agile Payments for the same time period except for one small problem; they haven’t been able to utilize the eCheck (eCheque) payment rail. Canadian businesses and organizations can […]
Interactive voice response technology allows humans to interact with computers, effectively replacing a human on one side of the equation. A company’s customers can utilize this technology for paying invoices or amounts due without the need for a human customer service agent to be on the phone from the company’s side. IVR payments technology doesn’t […]
When an organization is employing IVR Payments, there are two payment modals commonly used; Credit cards (including debit cars) and ACH payments. ACH payments (aka, eChecks) don’t have any NACHA restrictions on service fees, which are also known as convenience fees or surcharges. Credit cards are a bit trickier. More on that later.
Interactive Voice Response systems have been around for a while now – and they have improved greatly from the early days of operation. No longer do companies have to worry about inaccuraccies and slow processing times with IVR technology. The robust IVR systems of today have lead more and more companies to adopt Interactive Voice […]
IVR Payments and ACH Processing Will accepting ACH via IVR Payments improve your receivables? Organizations and businesses who invoice their customers are always looking for efficiency and reduction of costs associated with receivables. Many times this means exploring various payment channels that could be employed. There are a number of different payment channels, and also […]
Here at Agile Payments, we have been working with credit unions for a long time. Some for partnerships in enabling their client base with merchant processing solutions or solutions like direct deposit payroll for internal use. Not too long ago a credit union client came to us with some specific needs; mainly reducing the amount […]
Text payment solutions offer businesses a fantastic tool for automating payment and especially late payment collection. 
An insurance company looking to streamline payments by phone had the following issues: The insurance company was looking to provide excellent customer service, but the volume of calls received made doing this a difficult challenge. The Insurance company’s most frequent calls were from clients making payments. Agents spent significant time processing payments manually, resulting in […] 
SMS Payment Provider | Pay by Text Provider 2019 
Businesses that have employed Interactive Voice Response technologies for acceptance of payments are generally more familiar with an IVR solution that focuses on inbound calls. Inbound IVR Payments do a wonderful job at eliminating customer service time spent on the phone where they provide customers their invoice amounts and details about the receivables, then collecting […] 
Agile Payments has been providing IVR payment solutions to the U.S. market for quite a while. Canadian companies have also been able to utilize IVR payments from Agile Payments for the same time period except for one small problem; they haven’t been able to utilize the eCheck (eCheque) payment rail. Canadian businesses and organizations can […] 
When an organization is employing IVR Payments, there are two payment modals commonly used; Credit cards (including debit cars) and ACH payments. ACH payments (aka, eChecks) don’t have any NACHA restrictions on service fees, which are also known as convenience fees or surcharges. Credit cards are a bit trickier. More on that later. 
Interactive Voice Response systems have been around for a while now – and they have improved greatly from the early days of operation. No longer do companies have to worry about inaccuraccies and slow processing times with IVR technology. The robust IVR systems of today have lead more and more companies to adopt Interactive Voice […] 
Here at Agile Payments, we have been working with credit unions for a long time. Some for partnerships in enabling their client base with merchant processing solutions or solutions like direct deposit payroll for internal use. Not too long ago a credit union client came to us with some specific needs; mainly reducing the amount […]