Marketing products or services via mass media to consumers can result in an enormous number of consumer responses, sometimes flooding a call center or even some IVR systems. If the media used is television or radio, the consumer responses arrive at a narrow, but predictable time, further challenging an IVR system’s capabilities. Having an IVR […]
Interactive Voice Response (IVR) has been around for quite a while now, and it’s use for payments acceptance has grown significantly in recent years. With recent advents in IVR systems along with increased cell phone adoption, businesses and organizations now have more tools to bill their customers and collect and accept late payments by phone.
Best IVR Payment Systems: What to look for in your IVR Payment search An IVR Payment Solution creates new customer option that allows customers to pay bills or invoices without involving business staff or resources. Customers dial into a phone and connect to an automated IVR system that interacts via voice prompts with the caller, […]
IVR Payment Software: What are your options in your IVR Payment Solution search IVR Payment Software Solutions offer payment options that allow clients to pay bills or invoices via self service. Customers dial into a phone and connect to an automated IVR system and interact via voice prompts, allowing customers them to pay amounts due […]
PCI Compliant IVR Tokenization Solutions – Interactive Voice Response for Phone Based Customer Payments Credit card data is required to be handled in a PCI compliant manner. IVR Tokenization is the process that securely exchanges full credit card number for a non-sensitive replacement value in an IVR Payment Solution.