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Customer early warning systems

Amanda Saunders reminds marketers how important it is to put an early warning system in place to put out potential fires that might result from ignoring your customer’s needs. Every customer need unmet is a threat to a potential up-sell. Data-driven alerts permit you to become far more proactive in managing your customers. Your customer-facing team is valuable, but their […]

Challenges with sales reps

There’s a lot of pressure put on sales reps to produce. It’s a tough game that often produces quick burnout. To make things even worse, many sales reps arrive at work each day with the fear they’re only as “good” as their last sale. Sam Laber shares some excellent suggestions about what managers and sales development reps can each […]

Where employees spend their time on the Web

At a glance, Liam McIvor Martin has provided the world with some critical information about how and where employees spend their time on the Web. Keep in mind that the keyword is ‘employees’. What it may indicate is that the most used website (Google Docs) and the most used app (Skype) are tools that people use to communicate fast […]

Data Hostaging in Payment Processing

Data Hostaging in the Payment Processing World. You may have heard of someone’s computer being hijacked with messaging demanding they pay for alleged wrong doings or to be able to get important data back. Typically referred to as Ransomware, this malware holds your computer hostage by encrypting its data or by making it inaccessible in […]