Are Service Fees possible with IVR Payments and should you use?
When an organization is employing IVR Payments, there are two payment modals commonly used; Credit cards (including debit cars) and ACH payments. ACH payments (aka, eChecks) don’t have any NACHA restrictions on service fees, which are also known as convenience fees or surcharges. Credit cards are a bit trickier. More on that later.